Privacy Policy
This policy explains what personal information we collect when you contact us or use this website, how we use it, who we share it with, and the rights you have over it.
Last updated 4 June 2026.
Who we are
PU Drainage 24/7 Ltd (Company No. 14882833), 6 Godstone Road, Purley, CR8 2DA, trading as PU Drainage 24/7, is the data controller for the personal information described in this policy. You can reach us by email at [email protected], by phone on 020 4652 0323, or by post at the address above.
What we collect
When you fill in our callback or quote form, we collect the details you give us: your name, phone number, email address, postcode, and anything you tell us about the problem you need help with.
When you browse the site, we and our analytics and advertising providers also collect standard technical information through cookies — such as the pages you visit, your device and browser type, and an approximate location based on your IP address. See our Cookie Policy for the detail.
How we use it
We use the information you give us to respond to your enquiry, arrange and carry out the work, and keep records of the jobs we do. We use the technical and analytics information to understand how the site is used and to measure our advertising so we can improve both. We do not sell your personal data to anyone.
Our lawful basis
For enquiries you start with us, our lawful basis is legitimate interest — responding to a request you have made. For analytics and advertising cookies, our lawful basis is your consent, which you can give or withdraw through our cookie controls or your browser settings.
Who we share it with
We use a small number of trusted providers who process data on our behalf:
Each provider only processes your data under our instructions and their own terms. We may also share information where we are required to by law.
How long we keep it
We keep enquiry and job information only for as long as we need it to deal with your enquiry, carry out and stand behind the work, and meet our legal and accounting obligations. After that we delete it. Analytics data is retained for the period set in our analytics provider's settings.
Your rights
Under UK data protection law you have the right to ask us for a copy of your personal data, to correct it, to have it deleted, to object to or restrict how we use it, and to withdraw consent for cookies at any time. To exercise any of these, email us at [email protected].
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Keeping it safe
We take reasonable technical and organisational measures to keep your information secure and to limit access to it to people who need it to do their job.
Changes to this policy
We may update this policy from time to time. Any changes will appear on this page with a revised date at the top.